Terms and Conditions

Welcome to X Lab! We thank you for your support.

By enrolling yourself or your child in our classes, you hereby agree to the below terms & conditions. Please read them carefully.

FEES & PAYMENT

  • All squad fees are billed on a monthly basis, with invoices issued on the 17th of each month.
  • Fees are to be paid monthly in full before commencement of the first training session.
    • Swimmers who choose to pay for a full term (per 3 months) will be entitled to a 10% discount off the total fee. GST applies to all swim fees.
    • Swimmers who choose to pay for a full year (12 months) in advance before the beginning of January will have GST fully absorbed by X Lab.
  • There will be strictly no refunds for any prepaid fees once payment has been made, regardless of attendance, withdrawal, or change in schedule. Fees will not be pro-rated for missed classes and/or partial attendance.
  • Session placements are not guaranteed until payment is received in full. As our sessions usually fill up quickly, and waiting lists are common, please make payment for your training sessions sufficiently in advance.
  • Fees are per calendar month and apply only to the training and usage of the facility during the training.
  • Fees cannot be prorated and must be paid for the full month, regardless of intended or actual attendance, with the sole exception of swimmers newly joining in the middle of the month, who shall be eligible for prorated fees based on the remaining calendar days in the month. Swimmers who join after the 15th of any month will be billed the pro-rated fee, together with the following month’s fee in a single invoice.
  • Any external costs for usage of the facility outside of training times, or for participating in additional events such as competitions, are to be borne by the swimmer separately.
  • There will be no squad training on competition days, unless notified otherwise.
  • All fees paid are non-refundable and non-transferable. Prices quoted are subject to applicable GST. At the moment, payment can be made via PayNow or Bank Transfer. Please note that in time to come, all payments may be required to be made via Stripe, an online payment gateway. This includes payments for programme fees, private coaching sessions, camps, merchandise, and any other related services provided by Sports Schooling and its entities. This move is part of our effort to ensure a secure, efficient, and user-friendly payment experience for all customers. Detailed instructions and implementation timelines will be communicated in advance to help ease the transition.
  • All fees are to be paid by the 1st of the following month, or on the date stipulated on the invoice, whichever is earlier.
  • X Lab reserves the right to charge a $20 per month late payment penalty for any invoice overdue by 30 days or longer.
  • Swimmers with invoices overdue for 15 days or longer will be suspended from training and all club activities until payment is made.

Withdrawal & Suspension of Training – Terms & Conditions

Withdrawal from Squad

  • Swimmers must submit a written notice of withdrawal via the official Student Portal form. Withdrawal is effective only at the end of a month and must be acknowledged by the Customer Service team.
  • Notice Period: At least 30 days before the intended withdrawal month. Notices submitted later will result in the swimmer being liable for the next month’s fees.
  • Non-refundable: Fees already paid for partial months will not be refunded.
  • Outstanding Payments: All fees due for the current month must still be settled.
  • Squad Integrity: A minimum of two months’ notice is required for proper squad planning and coach allocation.

Suspension of Membership

  • Swimmers may request a temporary suspension of 2 weeks to 1 month.
  • Requests must be submitted in writing at least 1 month prior to the intended suspension start date and are subject to management approval.
  • Only medical or exceptional circumstances will be considered valid for suspension. Non-attendance for convenience will not qualify.
  • For a 1-month suspension, a minimum fee of $50 (before GST) is required to retain the swimmer’s spot. Failure to pay will require the full registration fee upon rejoining.
  • Suspension ensures the swimmer’s spot in the squad is guaranteed only upon compliance with these terms.

Maintaining Training During Breaks

  • Swimmers are encouraged to maintain a reduced training routine during extended breaks rather than fully pausing; even light training helps preserve progress and ensures a smoother return.
  • Long Breaks: Pausing training for more than 3 months will incur a re-registration fee.
  • Returning after extended breaks may require additional time to rebuild competition readiness and performance levels.
  • Recovery Guideline: Each day missed may require roughly two days of training to regain progress.
  • Reduced schedules (e.g., attending twice a week for an hour) are strongly recommended, as full breaks can significantly affect swimmer development.

Fee Adjustments & Refunds

  • No refunds or fee reductions will be provided for missed classes not covered under an approved suspension.
  • Any fee credits due to approved suspensions will be applied to subsequent months and are non-transferable.

 

PRIVATE LESSONS

  • Swimmers booking private lessons with X Lab coaches will be invoiced by X Lab and should make payment to X Lab directly. Private lesson rates are available upon request, and shall be deemed accepted by any swimmer participating in the lesson.
Head Coach Coach
$170/hr/session $120/hr/session Max 2 per class, subject to coach’s availability.
  • Fee stated as of April 2025, before GST.

EVENT AND MEMBERSHIP FEES

  • Please note that payment for all swim meets must be made at the time of registration. X Lab will not be prepaying or covering the costs on behalf of swimmers. It is the responsibility of the parent/guardian to ensure that payment is made promptly upon registration to secure the swimmer’s participation in the event. Failure to complete payment may result in the swimmer not being entered into the meet.
  • By participating in an event, the swimmer agrees to pay all fees related to his/her participation in the event, including event fees, entry fees, and any penalty fees for missed time standards or no-show.
  • X Lab reserves the right to require swimmers to swim in specific meets and/or events, if deemed beneficial for the swimmer.

EQUIPMENT AND/OR GEAR PURCHASES

  • From time to time, X Lab may purchase equipment and/or gear on swimmers’ behalf. Any equipment purchases will be billed back to the swimmer, following which the equipment shall be considered the property of the swimmer.
  • X Lab may also offer equipment and/or gear (e.g., swim cap with club logo) for optional purchase by swimmers on a retail basis. Prices for such retail items are available upon request, and are deemed to be accepted by any swimmer receiving the item.

COMPETITIVE SWIM STARTER KIT

Competitive Kit Requirement: All students who sign up for the X Lab Competitive Squad are required to purchase the full competition kit.

  • The competitive squad starter kit comprises one t-shirt, two swim caps, one jacket and one bag.
  • Deadline for Purchase: The kit must be purchased within the first three (3) months of signing up or before their first competitive meet with X Lab, whichever comes first.
  • Compliance: Failure to comply with this requirement may result in ineligibility to participate in competitions representing X Lab.
  • Non-Refundable: The competition kit purchase is non-refundable and non-transferable.
  • Items within the starter kit are replaceable and chargeable in the event of loss or damage. Swimmers/parents will be responsible for covering the cost of any replacement items. To avoid additional charges, we encourage careful handling of all kit items.
  • Contents and pricing of the starter kit may vary according to stock availability, but prevailing details shall be made known to the swimmers at the point of joining.
 Price (before GST)
Comp kit
– X Lab swim cap: 2
– X Lab shirt: 1
– X Lab x TYR windbreaker: 1
– X Lab x TYR bag: 1		$240
Swim Cap (replacement)$25
Jacket (replacement)$80
Bag (replacement)$110
Shirt (replacement)$20
  • Replacement items can be purchased directly from the online store. Prices stated as of April 2025, before GST.

SQUAD PROGRESSION

At X Lab, our squad emphasises discipline, teamwork, and respect, both in and out of the pool.

Coaches focus on skill development, consistent effort, and a positive squad culture, ensuring swimmers grow in ability, confidence, and character.

Any failure to uphold these values — including theft, bullying, verbal abuse, or causing physical harm — may result in formal disciplinary action. Breaches will be recorded and reported, and repeated incidents may lead to suspension or corrective measures.

  • Progression Criteria
    • Attitude: Demonstrating commitment, discipline, and a positive approach to training.
    • Attendance: Maintaining consistent attendance in training sessions.
    • Progress: Showing improvement in technical skills, endurance, and overall swimming ability.
    • Swim Timings: Meeting or exceeding the required performance benchmarks for the next squad level.
  • Squad Progression Periods: Evaluations take place twice a year, in April and December.
  • Swimmers meeting the necessary criteria will be moved to the next squad level during these periods.
  • To commemorate each progression from Junior Squad onwards, swimmers will receive a custom X Lab pin as a token of achievement and recognition of their growth.
  • Coach’s Discretion: Progression decisions are at the sole discretion of the head coach and coaching team, based on holistic assessment of the swimmer’s readiness. Not based solely on age or duration in the current squad.
  • Review & Communication: Coaches provide feedback as necessary; all decisions are final and made in the best interest of swimmer development and team dynamics.
  • Progression Criteria
    • Attitude: Demonstrating commitment, discipline, and a positive approach to training.
    • Attendance: Maintaining consistent attendance in training sessions.
    • Progress: Showing improvement in technical skills, endurance, and overall swimming ability.
    • Swim Timings: Meeting or exceeding the required performance benchmarks for the next squad level.
  • Squad Progression Periods: Evaluations take place twice a year, in April and December.
  • Swimmers meeting the necessary criteria will be moved to the next squad level during these periods.
  • To commemorate each progression from Junior Squad onwards, swimmers will receive a custom X Lab pin as a token of achievement and recognition of their growth.
  • Coach’s Discretion: Progression decisions are at the sole discretion of the head coach and coaching team, based on holistic assessment of the swimmer’s readiness. Not based solely on age or duration in the current squad.
  • Review & Communication: Coaches provide feedback as necessary; all decisions are final and made in the best interest of swimmer development and team dynamics.

CANCELLATION OF TRAINING DUE TO INCLEMENT WEATHER

Definition of Inclement Weather

  • Haze indicated by NEA 24hr PSI and 1hr PM2.5 readings in the North region 1 hour before commencement of training:
    • 1hr PM2.5 > 100: closure of pool for the complete session
    • 24hr PSI >150: closure of pool for the complete session
    • 1hr PM2.5 >55 and 24hr PSI >100: closure of pool for upcoming session
    • 1hr PM2.5 <56 and 24hr PSI >100: training continues with adjusted intensity
  • X Lab reserves the final decision to cancel classes.
  • In-pool swim training may be temporarily suspended in cases of lightning or heavy rain. Land training may replace in-pool sessions if required.
  • Class Cancellation: Training cancelled if inclement weather persists 15 minutes before class.
  • Students/Parents to Note: Notification via WhatsApp to registered mobile number 15 minutes before class.

PUBLIC HOLIDAYS

  • Training sessions do not run on public holidays.
  • No refunds, discounts, or pro-ration for training not conducted on public holidays.

TRAINING AFFECTED BY SAFE MANAGEMENT MEASURES

  • Training is subject to prevailing government-mandated Safe Management Measures (Sport SG / Singapore Aquatics).
  • Fee adjustments may be communicated if replacement training is provided.

CHANGE OF COACH & SQUAD

  • X Lab may change a swimmer’s coach or squad at its discretion.
  • Factors include performance, training commitment, and compatibility.

AROUND THE POOL

  • Parents/guardians must refrain from actively participating in training.
  • Access limited to pool grandstand, corridor, and carpark. Bathrooms restricted to swimmers.
  • Proper swim attire required; eating on deck prohibited.
  • X Lab is not responsible for personal belongings.

RELEASE OF PHOTOS / VIDEOS

  • Parents/guardians may not photograph/video during classes without consent.
  • X Lab may take photos/videos for educational, training, or promotional purposes.
  • Opt-out requests via [email protected].

ASSUMPTION OF RISK & WAIVER OF LIABILITY

  • Swim training involves inherent risks.
  • Parents/guardians agree to hold X Lab harmless for claims arising from participation, except for intentional/reckless acts.
  • Personal accident insurance is recommended.

SEVERABILITY

  • If any portion of this agreement is invalid, the balance remains in full legal force.

DATA PROTECTION NOTICE

OTHERS

  • X Lab reserves the right to terminate/suspend membership and/or training for T&C violations.
  • Policies may be amended at X Lab’s discretion without prior notice.

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